Refund policy
Frequently Asked Questions: Return & Refund Policy
Q: What if my t-shirt arrives damaged, defective, or printed wrong?
A: We guarantee 100% satisfaction! If your order arrives with any defect, email us at bonglannghoc@gmail.com within 30 days of delivery with your order number and a picture of the issue. We’ll send a brand new replacement or issue a full refund immediately—no returns needed!
Q: Can I return a shirt if I ordered the wrong size?
A: Because every shirt is custom printed just for you when you order, we cannot accept traditional returns for sizing mistakes. Please check our Size Guide before buying! If you did order the wrong size, contact us and we’ll offer a discounted replacement option.
Q: How do I cancel or change my order?
A: You can request a cancellation or address/size change within 4 hours of ordering. Email us right away at bonglannghoc@gmail.com. After 4 hours, your order goes into production!
Q: Do I need to pay for return shipping?
A: For damaged or misprinted goods, you don’t need to ship anything back at all. We take care of it all online with photo proof!
Q: How long do refunds take to process?
A: Approved refunds take about 3 to 5 business days to post back to your credit card or PayPal account.